If you have a complaint or are unhappy about any aspect of the Arts Councils service, you can contact the Arts Council or the manager of the service you have been dealing with to let them know your concerns. For further details of the various departments, together with contact details for all staff, please visit the Arts Council staff page on this website. The manager will discuss your concerns with you and if you remain unhappy you can make a formal complaint by writing to the Council.
Complaints relating to Arts Council service must be made in writing (or equivalent) within one month of the date the alleged incident occurred and must provide the details of the complaint. If a complaint is submitted by fax, it must be followed by a signed hard copy.
Letters of complaint will be acknowledged within ten working days of receipt and will be investigated by the appropriate member of the Arts Councils Senior Staff. A written response to the complaint will be provided within four working weeks/twenty working days from the date that the Council receives your complaint.
The Arts Council is subject to the Ombudsman (Amendment) Act 2012 (effective 01 May 2013). For further details see http://www.ombudsman.gov.ie/en/
Contact details for appeals and complaints
Complaints and appeals
70 Merrion Square
Phone: + 353 1 618 0200